Another in my Old Man Ranting Series
There seems to be an unwritten rule amongst those who create user interfaces for software, apps, and other consumer devices. That is once users have become accustomed to finding everything they need, we must change the fucking interface. Until tonight, my ire was mostly kept in check, but I hit two major 'gotta change' landmines within the past 48 hours and I'm pissed. Strangely, the same culprit laid both mines.
Yesterday, I decided I wanted to use the Amazon music app for the errand run I was about to embark on. When my phone hooked up to my Bluetooth stereo, the screen changed to what I came to discover was car mode. And fuck, this thing made no sense. I couldn't find the specific music I wanted to listen to. Was Amazon thinking 'Let's cause people to crash their cars by making them have to figure out a whole new UI that was created to prevent people from crashing their cars.' I'll spare you my tirade about parties deciding for you what you should see. Fortunately, I could disable it and did at my first stop.
Then tonight, when I kicked on my Fire TV for entertainment before jumping on my treadmill, I was greeted by a 'we've updated your experience' screen, followed by a two minute video explaining how they'd fucked everything up...I mean moved everything to where I can't find it...oh, fuck it, you know what I mean. Getting out of the video was challenging; it really wanted you to see the masterpiece. Profanity echoed from the walls of my gym! Fortunately, I was able to get to the content I wanted quickly.
In all fairness, I shouldn't be surprised at Amazon fucking shit up. The hardware they make, or more accurately the hardware they have made to put their name on, is almost universally shit. The aforementioned Fire TV was the second in that location and 4th or 5th replacement overall. Don't get me started on the new Kindle. The first generation was a simple device; reliable, durable, easy to use, and had real buttons. This latest version is a handheld advertisement that's anything but intuitive and utilizes a touch screen that no longer contains information such as progress through the book you're reading or how much battery you have left. And the processor makes it...the...slowest...hand...held...device...you've...ever...seen. My decade old Kindle was much faster, had greater functionality, and didn't barrage me with ads. Unfortunately, the battery took the big dirt nap, leaving me no choice but to replace it.
Back to the UI topic. The biggest offender of them all, with respect to moving shit around unnecessarily, is Microsoft. My job requires me to use Office; Outlook, Powerpoint, Excel are daily staples. The upgrade associated with Windows 10 was an abomination, with features and functions moved all over the place, and some actually being removed. The learning curve was insane and I'm still not as adept with it as I'd been with the previous versions. Were I to hold Bill Gates at knifepoint and force him to tell me why he committed such blasphemy, I'm sure he'd whimper something about it being more intuitive. Considering that current users, who'd already gotten used to the UI, outnumber new users who might find the new UI easier to learn, by about one trillion to one, I think most would agree that fucking up the existing UI to be fucking moronic.
To those who have any input in designing this sort of stuff, let me offer some words of advice. If you implement a facelift to your UI that requires users watch a two fucking minute video guide, you've failed and are undeserving of your job or life. If your new UI requires any sort of acclimation curve versus the old one, you're a failure. Users of consumer devices don't want to have to figure out your shit more than once. After the initial learning curve, which had better be brief, they want to pick up their device and use it NOW. People don't like new and unimproved.